Privacy Policy

What we collect from everyone

• Server logs. Our hosting provider records standard request details, such as IP address, browser type and the page asked for, and keeps them for a short time for security and troubleshooting.
• Call taps. When you tap Call on a listing, we save which business, the time, and a random ID stored in your browser. We don't see or record the call itself.
• “Did you reach them?” If you answer, we save your answer and roughly how long you were away from the page. Answers from signed-in homeowners can count toward a pro's response numbers, which are shown only as totals, never with your name.

The measuring tools

• Address search. The address you type is sent to the US Census Bureau's geocoder to find it on the map. We don't save it to our database. The answer may be cached for up to a day so repeat searches are fast.
• Roof size. We send the map point (latitude and longitude) for that address to Google's Solar API and show you the result. We don't store Google's answer.
• Yard map. Your browser loads satellite pictures directly from Esri, so Esri receives your IP address and the map area you're viewing. The shapes you draw stay in your browser and aren't sent to us.
• Snap the problem. Your browser shrinks the photo first, which also removes its location and camera details. We send it, with any note you add, to Claude, an AI made by Anthropic, to suggest which kind of pro to call. We don't save the photo or the note. To keep the daily limit we count checks under a code made from your IP address and the date, which changes every day and can't be traced back to you.
• Rooms. The rooms you enter are saved only in your browser, so they're still there next time. Clearing your browser data removes them.
• Solar (Enphase). If you connect Enphase in My Home, you sign in on Enphase's own page and approve read-only access. We store the access Enphase gives us encrypted, and read your system's production once a day: power, energy by day and month, and the panel count. We never change your system. Disconnect in My Home at any time; the monthly totals you already have stay until you remove them.
• Speak instead of typing. When you tap Speak, your browser records what you say until you tap Stop (two minutes at most) and we send the recording to OpenAI to turn it into text. We don't keep the recording; only the words go into the box, and they reach us only if you send the form. OpenAI handles it under its API terms, which don't use it to train their models. If voice typing through OpenAI isn't available, your browser's own speech recognition (Apple or Google) is used instead. To keep a daily limit we count uses the same way as the photo check.

If you sign in

We sign you in with a link sent to your email address. We keep your email address and the sign-in cookies that keep you signed in. Signed-in call taps and answers are linked to your account, so we can make sure each answer comes from a real call and is counted only once a day.

Your saved home (optional). If you save your home address on your Account page, we keep the address as the address service matched it, its ZIP and its map point, so Near me, the yard map, the roof lookup and measurement requests can start from it. Only our server reads it, and pros see your address only when you send them a request. You can change or delete it on your Account page at any time.

If you send your measurements to pros

When you're signed in and send a request, we keep it: your name, email, phone if you give it, the job address, your note, the measurements, and which pros you picked. Each pro you pick gets them by email and can reply to you directly. A Hub Verified pro also gets the request in ServicePros Hub, the software they run their business on. Pros you didn't pick never see it. What a pro does with your details after that is between you and them.

If you claim a business

• We send a code by text or voice call to the phone number on the listing, and we keep a record of each code sent and checked.
• We keep what you add: fees, hours, license numbers, notes, insurance certificates and ownership documents.
• Fees, hours and license details are shown publicly on your listing. Insurance certificates and ownership documents are kept in private storage, and only our staff open them, to review your claim.

If you connect ServicePros Hub, we receive your company's totals from it once a day: finished jobs, reply times, on-time arrivals, accepted quotes finished, your booking link, and starting prices if you allow them. Never your customers' details. Disconnecting here, or switching off sharing there, stops it and removes the numbers.

Business listings themselves come from public business data and public state records (see Data sources). If you own a listed business and want something corrected or removed, email us.

Who helps us run the site

These companies process information for us, only to provide their service:

• Vercel: hosting and server logs
• Supabase: database, sign-in and private file storage
• Resend: sign-in emails
• Twilio: phone codes for business claims
• Google: roof size (Solar API)
• Anthropic: the photo check (Claude)
• OpenAI: turning speech into text when you tap Speak
• Esri: satellite pictures
• US Census Bureau: address search
• ServicePros Hub: our sister product; Hub Verified totals, only for pros who connect it

The roof tool uses Google Maps features and content, so Google's use of the information it receives is covered by the Google Privacy Policy.

We may also share information if the law requires it, to protect people or the site from harm or fraud, or as part of a sale or merger of our business, in which case this policy would still apply to it.

How long we keep it

Account and claim information is kept while your account or claim is active, and deleted when you ask unless the law requires us to keep it. Call taps and answers are kept as long as they're needed for response numbers. We may keep totals that don't identify anyone.

Your choices

You can ask to see, correct or delete the information we have about you, or ask how it's used. Email support@serviceproshub.com from the address you sign in with. We'll answer within 45 days, and we won't treat you differently for asking.

You can also use the site without signing in, and clear the random ID and saved rooms by clearing your browser data for findaprohub.com.

Security, children and changes

Information is encrypted in transit, and private files are kept in storage only our staff can open. No system is perfectly secure, but we limit what we collect so there's less to protect.

Find a Pro isn't meant for children under 13, and we don't knowingly collect information from them.

If we change this policy, we'll update the date at the top. Questions: support@serviceproshub.com, or ServicePros Hub LLC, 12370 Potranco Rd Ste 207 #562, San Antonio, TX 78253.